SNCT, the national benchmark in vehicle technical inspections in Luxembourg with a market share of nearly 75% and around 300,000 inspections per year, is looking for a versatile and motivated Customer Service Agent (m/f/x).

Your main mission:

As a Customer Service Agent, you play a key role in welcoming, guiding, and informing our customers. You will also participate in the administrative and operational management of vehicle traffic at our stations.

Main responsibilities and tasks:

Reception and welcome:

• Welcome customers and suppliers, provide the information necessary for the technical inspection to proceed.
• Manage appointments according to availability and customer needs.
• Provide daily administrative support to line managers.

Check-in and Check-out:

• Participate in the management of non-conformities and customer complaints
• Actively contribute to the continuous improvement of processes.

Versatility and administrative support:

• Perform administrative or reception duties as required by operational needs
• Work in different positions to ensure continuity of operations

Your profile:

• Education: High school diploma or DAP (Diplôme d’Aptitude Professionnelle) in Administration and Commerce or equivalent.
• Languages: Fluency in French, German, and Luxembourgish. English is an asset
• Mobility: Driver’s license required to work at our various sites: Marnach, Bissen, Sandweiler, Esch-sur-Alzette, Livange, and the CTR.

Your skills:

• Excellent written and oral communication skills, good listener
• Customer-focused and constantly striving to ensure customer satisfaction
• Team player, diplomatic, and able to manage conflicts calmly
• Organized, independent, and versatile, able to manage multiple tasks simultaneously

NB: By submitting your application, you agree that SNCT may retain your data for a maximum of one year, unless you indicate otherwise.